Privacy Policy

How Redwood Field Consulting collects, uses, and protects personal information in accordance with Australian privacy law.

1. Data controller

Redwood Field Consulting Pty Ltd (“we”, “us”) is the data controller for personal information collected through portalredwoodfield.click and our consultation services.

Contact: info@portalredwoodfield.click
Address: Office 8, 29 Example Street, Perth WA 00000
Phone: +61 8 0000 2180

2. Information we collect

We may collect:

  • Contact details — name, email, phone number, company name
  • Enquiry content — messages submitted through our contact form, including service interests and project scope
  • Consultation data — dispatch records, warehouse information, and operational data you provide during engagements
  • Technical data — IP address, browser type, pages visited, and cookie identifiers (see our Cookie Policy)

We do not collect payment card details through this Website.

3. How we use your information

We use personal information to:

  • Respond to enquiries and provide quotations
  • Deliver consultation services under engagement agreements
  • Improve Website content and user experience
  • Comply with legal obligations

We do not sell personal information to third parties.

We process information based on:

  • Your consent (contact form submissions, optional analytics cookies)
  • Contract performance (delivering paid consultations)
  • Legitimate interests (operating and improving our business)
  • Legal obligations where applicable

5. Retention

  • Enquiry records: up to 24 months unless an engagement proceeds
  • Client project files: 7 years after engagement completion (Australian business record requirements)
  • Analytics data: as described in our Cookie Policy

6. Sharing and international transfers

We may share information with:

  • Professional advisers (accountants, lawyers) under confidentiality obligations
  • IT service providers hosting our email and file storage, who may store data in Australia or other jurisdictions with comparable safeguards

We take reasonable steps to ensure overseas recipients handle information in line with the Australian Privacy Principles.

7. Security

We use access controls, encrypted connections (HTTPS), and staff training to protect personal information. No transmission over the internet is completely secure; please contact us by phone for highly sensitive operational data if preferred.

8. Your rights

Under the Privacy Act 1988 (Cth) and Australian Privacy Principles, you may:

  • Request access to personal information we hold about you
  • Request correction of inaccurate information
  • Withdraw consent for optional cookies (see Cookie Policy)
  • Lodge a complaint with the Office of the Australian Information Commissioner (oaic.gov.au)

To exercise your rights, email info@portalredwoodfield.click. We respond within 30 days.

9. Children

Our services are directed at businesses. We do not knowingly collect information from individuals under 18.

10. Changes

We may update this Privacy Policy periodically. The latest version is always available on this page.

Last updated: August 2025