Refund & Cancellation Policy
Refund eligibility, cancellation terms, and rescheduling conditions for Redwood Field Consulting professional consultations.
Overview
Redwood Field Consulting provides professional logistics and distribution planning consultations. This policy explains refunds, cancellations, and rescheduling for paid engagements. It applies to services booked directly with us, not to third-party referrals.
Deposit and payment structure
Standard engagements require:
- 40% deposit on confirmation
- 40% at draft deliverable submission
- 20% on final acceptance
Deposits secure consultant time and travel arrangements. Invoices are payable within 14 days unless otherwise stated in your engagement letter.
Cancellation by client
More than 14 days before scheduled start: Full deposit refund minus a $250 administration fee, or credit toward a rescheduled engagement within 6 months.
7–14 days before start: 50% of the deposit is refundable. The balance covers scheduling and any non-recoverable travel costs.
Less than 7 days before start: Deposits are non-refundable. If travel has been booked, you are responsible for non-recoverable travel expenses in addition to the forfeited deposit.
After work has commenced: Fees for work completed to date are non-refundable. This includes site visits conducted, data analysis performed, and draft reports delivered.
Cancellation by Redwood Field Consulting
If we cancel an engagement due to unforeseen circumstances (illness, severe weather preventing travel, or force majeure), you receive a full refund of fees paid for undelivered work, or we offer to reschedule at no additional cost.
Rescheduling
One free reschedule is permitted if requested at least 7 days before the original start date. Additional reschedules incur a $150 administration fee. Rescheduling within 7 days of a site visit is treated as a late cancellation for deposit purposes.
Refund eligibility for completed work
Because our deliverables are professional reports and recommendations tailored to your business, fees for accepted final reports are not refundable. If you believe a deliverable does not meet the agreed scope in your engagement letter, notify us in writing within 10 business days of delivery. We will review the concern and, where scope was not met, provide a revised deliverable or partial refund at our discretion.
Non-refundable items
The following are not refundable once incurred:
- Travel and accommodation booked for site visits
- Third-party data purchases made on your behalf
- Implementation support retainer months already elapsed
- Materials or templates provided in draft form
No-shows
If our consultant arrives for a scheduled site visit and access is not provided, a $450 rebooking fee applies before the visit is rescheduled. Two no-shows without 48 hours’ notice may result in engagement termination with forfeiture of the deposit.
Partial refunds
Partial refunds may be issued when:
- An engagement is mutually terminated mid-project and work-in-progress is not usable
- Agreed scope is materially reduced before work begins
- Duplicate payment is made in error
Partial refund amounts reflect work completed and costs incurred.
Refund processing
Approved refunds are processed within 14 business days to the original payment method (bank transfer). You will receive email confirmation when the refund is initiated.
Deposits for quote-only requests
We do not charge for initial scoping calls or written quotations. Deposits apply only after you accept a formal proposal.
Contact for refund requests
Email info@portalredwoodfield.click with your engagement reference, invoice number, and reason for the request. We acknowledge refund requests within 3 business days.
Phone: +61 8 0000 2180 (Mon–Fri, 8:30 am–5:00 pm AWST)
Disputes
If you are not satisfied with our response, you may refer the matter to relevant consumer protection authorities in Western Australia. We aim to resolve concerns directly wherever possible.
Last updated: August 2025